Delivery & Pickup

Delivery: All orders placed Monday - Friday before 
2pm will be delivered the next day

Pickup Schedule

Monday, Wednesday, Thursday, Friday:
Orders placed before 9am will be available from 12pm
Orders placed after 9am will be available from 4pm

Tuesdays
All Orders for pickup will be available from 4PM


Saturdays
All Orders for pickup will be available from 3PM

All pickup orders receive 10% off

Address: Room 404, Oceanic Industrial Building
2 Lee Lok St, Ap Lei Chau

✔ Deliveries available Tuesday-Saturday
✔ No minimum purchase order for pickup
✔ Complimentary delivery for orders over $500*

We use SF Express to transport all our deliveries with their refrigerated trucks to ensure your delivery is kept chilled or frozen at all times.

We deliver to Hong Kong Island, Kowloon, New Territories and some outlying islands areas including Tung Chung, Discovery Bay and Ma Wan.

We can deliver to Clearwater Bay but unfortunately not to Po Toi O or Tai Miu. 
We can deliver to deliver to Sai Kung but unfortunately not to Pa Tam Chung and Hoi Ha Wan.
We can deliver to New Territories but unfortunately not to Sha Tau Kok, Lo Wu, Ta Kwu Ling, Man Kam To, Lok Ma Chau, Lau Fau Shan, Tai Po - Plover Cove (including Luk Keng), Lung Kwu Tan, Mai Po, 

If you have a special request for delivery, please add your comment on to the notes section when checking out or contact us on +852 2889 0396 or info@growsfresh.com. We will contact you to confirm whether your request has been accepted as soon as possible.

Important: Time slots are guidelines only
We cannot guarantee an exact time for delivery on your selected delivery date but majority of orders across Hong Kong is estimated between 1pm-7pm. If you are only available in the evenings for delivery, please make suitable arrangements for your order to be left with your concierge, neighbour or by using our growsFresh esky which holds the temperature for around 3 hours.

We endeavor to deliver within the estimated time slot however if you require your order delivered by a specific time for an event/function, we highly recommend that you order one day in advance. If required for Saturday evening, place your order on Thursday by 2pm to ensure delivery arrives on Friday and ready for Saturday evening.

Not in during delivery?

If you are not in when we deliver, SF Express will call you to arrange a suitable place to leave your goods. We recommend that if you know that you will not be in, to leave a cooler box with ice or our growsFresh esky outside your premises to ensure your goods are kept in good conditions until you return. We are not responsible for the condition of your goods if you are unable to receive your goods and/or if no facilities have been made available to leave your goods in a good condition.

Weather Delays

If the HK Observatory issues a Black Rain warning or T8 warning all delivery services will stop and then continue when the warning is reduced which may mean your delivery will be delayed till the next day depending on the time of the warning.

Public Holidays

We currently offer limited deliveries on public holidays. Please make sure you place your order in advance of a public holiday

*Delivery fee $80 applies for any orders less than $500. Please consider our pick up option available Monday - Saturday and save up to 10%!

An example of our delivery times is below:

Orders in before 2pm on a Monday are delivered on Tuesdays

Orders in before 2pm on a Tuesday are delivered on Wednesdays

Orders in before 2pm on a Wednesday are delivered on Thursdays

Orders in before 2pm on a Thursday are delivered on Fridays

Orders in before 2pm on a Friday are delivered on Saturday

Orders received after 2pm* on Friday, Saturday, Sunday will be delivered on Tuesdays.

*Alternatively, pop by to our 'Super Saturdays' for direct pick up in Ap Lei Chau

 

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