Terms of Service

Terms of Service for Online Purchase

In these terms and conditions, the "Company" means Utopia Products (Asia) Ltd trading as Grows Fresh Ltd and the "Customer" means any person, firm, company or body which places an order with the Company. Please read these terms and conditions carefully before using the site. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1) General

  • The Company shall make every effort to ensure that prices, details and sizes of products on this website are up to date. Prices are subject to change without prior notice and all orders are subject to Company's acceptance at its sole discretion and stock availability.
  • The Company shall make every effort to ensure products displayed on the website are in stock. If from time to time products become out of stock, the Company reserves the right to offer alternative product/s to the Customer of similar value and style.
  • The prices charged are those applicable on the day you order.
  • All orders are subject to confirmation of final availability and the Company reserves the right to reject the order in the event that any of the products or services requested are unavailable. In the event that we are unable to fulfill any of the products or services in your order, we will notify you by phone or email before delivery.

2) Registration

  • You are to register before placing any order through this website. During the registration:
    • You must provide us with accurate, complete and up to date registration information;
    • You must safeguard your username and password;
    • You authorize us to assume that any person using the site with your username and password is either you or is authorized to act for you;
  • The Company has the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.
  • You must inform us immediately of any changes to the information that you provided so that we can communicate with you effectively.

3) Damaged goods

  • The Customer is requested to examine the goods immediately upon delivery for any deficiencies and/or damages. Claims (if any) must be lodged to our office (+852) 2889 0396 within 24 hours, otherwise we shall have the discretion to refuse your claim after delivery date.

4) Refund/Replace Policy

  • It is the receiver's responsibility to check the condition of any goods received, at the time of delivery.
  • Refund/Replace is only available when valid original invoice is provided.
  • Refund or replacement is available for all products subject to availability.
  • Refund will be credited into Customer's credit card account within 4 weeks upon confirmation; or deducted the refund amount of your next order.
  • In the event that you would like to claim a refund or return, please call our office (+852) 2889 0396 within 48 hours from the date of delivery.

5) Title

  • All risks in the products shall pass to the Customer upon delivery but the Company shall retain title in the products until full payment has been received.

6) Force Majeure

  • The Company shall not be liable for any delay or failure in its performance caused by or resulting from acts of God, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond the control of Company.

7) Payment Terms:

  • We accept payment by Visa, MasterCard, American Express via Paypal and bank transfer payments
  • All product prices listed are in HK dollars.
  • Your offer to purchase made on www.growsfresh.com shall be subject to our sole discretion and may not be accepted subject to the availability of stock. A final and conclusive invoice will be presented to you upon delivery.
  • The Company may from time to time set credit limits for individual customers and reserves the right to limit sales including the right to decline sales to any customers.
  • The Company reserves the right to change the payment terms for any order without prior notice.

8) Delivery:

We offer FREE delivery (single location only) for purchases over HK$500. For orders under HK$500, a delivery charge of HK$80 shall apply

We use SF Express Ltd to do all our deliveries with their chilled trucks to ensure your delivery is kept chilled at all times. Please see our Deliveries page for further details

Order will be delivered on your requested delivery date as selected during check out.

Delivery service is only available in Hong Kong, Kowloon and New Territories and not available for the Outlying Islands (except Ma Wan, Discovery Bay, Tung Chung & Hong Kong International Airport). There is no overseas delivery.
In the event of a lift breakdown during delivery we will make arrangements to deliver the goods at another time.
Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
It is the responsibility of the customer to notify the Company immediately of any change to their delivery address.
We reserve the right to decline delivery of goods to any customer at our sole discretion absolutely.

These terms and conditions shall be governed by the laws of the Hong Kong Special Administrative Region, the People's Republic of China and the Customer and Utopia Products (Asia) Ltd agree to submit to the exclusive jurisdiction of the Hong Kong courts. Utopia Products (Asia) Ltd may revise these terms and conditions at any time without prior notice. If any dispute arises, Utopia Products (Asia) Ltd's determination shall be final.

Food Factory Licence
Licence No. 2915803316

Other Endorsements:

Cutting of chilled meat, poultry &game for wholesale;
Production of raw sausage for wholesale;
Prepacking of chilled meat, poultry & game for wholesale;
Cutting and prepacking of frozen meat, poultry and game for wholesale;
Cutting and prepacking of frozen and chilled seafood for wholesale.
 
Room 04, 4/F., Oceanic Industrial Centre,
2 Lee Lok St, Ap Lei Chau, Hong Kong

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